About

FAQ

• Where is the store based?

  Halethorpe, MD

• What are your shipping rates?

  All domestic orders (within the US) are shipped by USPS Priority Mail. The shipping cost is $5.50 for the first item, and 75 cents for every additional item.

  For orders to Canada, we ship USPS First Class, and shipping is $8. For international orders, we ship USPS First Class, and shipping is $12. Please note that orders outside the US may be delayed in customs; we cannot do anything about this.

• How long will it take to receive my order?

  Once your order is placed, it will be printed and shipped within 3-5 business days. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you accept orders placed outside of the US?

  We sure do! International orders are very welcome - babies are awesome all over the world - but they do cost a bit extra due to the cost of international shipping.

• What are the washing instructions for my Pink Robot products?

  We recommend washing your Pink Robot clothes inside out, with cold water, and tumble drying on low to preserve the screen printing as long as possible. (We recommend the same washing instructions for everyone else's clothes, too, for what it's worth!)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.